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Gain knowledge on service management, the four dimensions, guiding principles, service value system, and ITSM best practices.

This course covers:

This course is an introduction to Service Management with ITIL 4 and provides an in-depth look at how service management works and how to use the ITIL 4 framework to improve service delivery. The course includes two hours of on-demand video, one article, one downloadable resource, full lifetime access, and access on mobile and TV. It also offers a certificate of completion, closed captions, audio descriptions in existing audio, and a 30-day money-back guarantee.

What you'll learn

IT Service Management (ITSM) with ITIL 4 is a comprehensive system for managing, planning, and delivering information technology services and support. The framework is used to coordinate the various IT capabilities of an organization in order to deliver value to its customers. It is based on principles such as customer focus, cost-effectiveness, timeliness, process efficiency, and the quality of products and services. With ITIL 4, organizations can provide better service continuity management through improved governance and understanding of risks. In addition, ITSM helps reduce complexity by aligning business goals with those of IT departments.

Through this introduction to Service Management with ITIL 4 course, you will gain an understanding of this framework and how it can be applied successfully within your organization. You will learn about the key concepts covering service levels agreements (SLAs), service portfolios diagrams (SPDs), service delivery models (SDMs), incident management process (IMP) and change management process (CMP). Additionally, you will explore real-world applications so that you can comprehend how these concepts are best utilized in real world businesses. Lastly, by taking this course you’ll gain the confidence to discuss ITIL 4 concepts with colleagues or other professionals in the field as you look to improve service delivery in your organization.

About the author

Jason Dion is an experienced and highly specialised IT professional with numerous certifications to his name. After being a college professor, he took his knowledge to create Dion Training Solutions – where he is the Lead Instructor. Jason's professional certifications include Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+ and other qualifications. He has two decades of hands-on experience in the networking world, including working as a network engineer, Director of a Network Operations and Security Center as well as an Information Systems Officer for large organisations across the globe. His dedication and work led him to attain a Master’s of Science in Information Technology with a concentration in Information Assurance. Now residing with his family in Puerto Rico, Jason hopes that his training will speed up learning and aid those wanting to get certified.

Description

IT Service Management (ITSM) is a framework of best practices and processes designed to help organizations provide IT services in the most efficient and economical way possible. It emphasizes on creating value in the service value chain, building effective service relationships, minimizing risk, and measuring utility and warranty of a service. The ITIL 4 Foundation certification course provides an introduction to these topics as well as an entire section dedicated to preparing for the ITIL 4 Foundation exam. With this certification, employers can be assured that individuals possess necessary foundational knowledge about key elements and concepts of ITIL as well as how operations move between each activity or process.

The ITIL curriculum does not replace textbooks but rather offers an overview of ITSM best practices which is beneficial for both business professionals as well as those seeking a career change. The course covers core concepts such as creating value, service offerings, achieving outcomes, managing costs signifiicantly reducing risk potential and ultimately measuring outcomes so that companies can guarantee quality services for their customers. With everyone from government agencies to non-profits implementing ITSM processes and procedures into their system, the importance of understanding ITSM cannot be understated regardless industry or sector.

Upon finishing this course, you will receive 2 CEUs that can be used for the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

The course provided on this page is offered by Dion Training Solutions, LLC, which is an Accredited Training Organization of AXELOS Limited. The trademarks ITIL, ITIL Foundation, and the Swirl logo are registered to AXELOS Limited. All rights reserved.

Requirements

For anyone looking to learn more about requirements gathering, this is the course for you. No prior experience or knowledge is needed. We will provide a comprehensive introduction that covers all the necessary topics so that you can start understanding what requirements are and how they are used in the development of applications, websites, and software products.

We believe the best way to start learning requirements gathering is to have a desire to learn and explore new concepts. If you’re curious about this field and want to build your skill set, then this course will provide an excellent foundation for your development journey. We will cover important topics such as defining user requirements, discovering application functionality with use cases, designing workflows based on user needs, establishing acceptance criteria, and validating results with testing techniques. Our goal is to equip our students with good knowledge base so that they can take advantage of real-world opportunities related to requirements gathering.

This course is intended for:

This ITIL course is designed to provide students with a comprehensive introduction to the ITIL framework and the key concepts of service management that it is based on. The course aims to equip participants with a foundational understanding of how ITIL can be used to improve service management within their organizations. While no formal or technical experience with the ITIL framework is required, it will benefit those who already possess some basic knowledge.

The course content is suitable for a range of backgrounds and levels of experience, including IT professionals and others working within an organization employing ITIL initiatives who need to understand the framework more completely in order to contribute to ongoing improvement strategies. It will also be beneficial for any individual with an interest in gaining an understanding of how the ITIL framework works.

Frequently Asked Questions

Frequently Asked Questions (FAQs) about Introduction to Service Management with ITIL 4

What is ITIL 4?

ITIL 4 is the latest version of the Information Technology Infrastructure Library, a set of best practices for providing effective and efficient IT services. It was created by the UK government in 1989 and has become one of the world’s most widely adopted IT service management frameworks.

What is the structure of the course?

The Introduction to Service Management with ITIL 4 course consists of 10 modules, covering topics such as value streams and service design, guiding principles, and quality management. Each module includes an assessment at the end so that you can test your knowledge. There are also additional resources available throughout the course to supplement the material covered.

What are the benefits of using ITIL 4?

ITIL 4 provides organizations with a comprehensive set of best practices for IT service management that can help improve efficiency, reduce costs, and ensure customer satisfaction. It helps organizations become more agile by allowing them to quickly respond to changing business needs and goals. Additionally, it assists organizations in improving their overall digital transformation strategy by providing them with the framework needed to optimize their service delivery process.

ITIL 4 is an invaluable resource for IT professionals and organizations that are looking to maximize the potential of their IT services. By using the ITIL 4 best practices, organizations can create a more efficient, cost-effective and customer-focused service delivery model. Additionally, it helps organizations adapt quickly to changing business needs as they strive to remain competitive in today’s digital world. The framework also provides guidance on how to measure and improve performance over time.

What is included in the ITIL 4 certification?

The ITIL 4 certification includes five core modules that cover the different aspects of service management, as well as two additional modules that focus on topics such as Agile and DevOps. The modules are designed to provide a comprehensive overview of best practices for service management and digital transformation. Additionally, the certification includes an exam that assesses your understanding of the material covered in each module.

What is the cost of becoming ITIL 4 certified?

The cost of becoming ITIL 4 certified depends on a number of factors, such as where you take the course and how much prior knowledge you possess. Generally speaking, the cost of achieving ITIL 4 certification can range anywhere from a few hundred dollars to several thousand dollars.

What is the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is the entry-level exam for achieving ITIL 4 certification. The exam assesses your knowledge and understanding of service management best practices, as well as the core concepts of ITIL 4. Passing this exam is necessary in order to achieve ITIL 4 certification.

What will I learn in this course?

This course provides an introduction to the ITIL 4 framework as well as best practices for using it in service management. You will learn how to create value through collaboration and co-creation, design services that meet customer needs, manage risks and costs, measure outcomes, and more.

Do I need to have prior knowledge of ITIL?

No prior knowledge or experience with the ITIL framework is required for this course. However, it will benefit those who already possess some basic knowledge and understanding of ITIL.

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